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 Post subject: Runtime Error/Blank Screen Notice
PostPosted: Sat Oct 28, 2006 8:05 pm 
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Runtime Error/Blank Screen Notice

Date : 10/25/2006
inquiry : 3135

Hello. This is Silkroad Online.

We are aware that some of you may be sufferring runtime errors or getting a blank black screen after launching into the game. In many cases, updating your graphic card drivers to the most recent official release will resolve these issues.

If after installing the latest drivers, you still encounter these issues, please send a DXdiag report to the Bug Report section under the Customer Support tab on the official website.

DXdiag Instructions
1. Go to the Start menu.
2. Click on the Run selection.
3. Type in dxdiag
4. A window will appear with your system specifications. Click on the Save button on this window. Next save the text file.
5. Copy and paste the information contained in this text file to the Bug Report section under the Customer Support tab.

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 Post subject:
PostPosted: Sat Oct 28, 2006 8:22 pm 
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I sure hope they fix that soon so i can start play again while its still event :cry:

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 Post subject:
PostPosted: Sun Oct 29, 2006 12:54 am 
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Why its not like we can actually log in anwayz =.=

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 Post subject:
PostPosted: Mon Oct 30, 2006 4:52 am 
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Logging in isnt so much of a problem for me, but for some reason the driver REFUSES to update... stops halfway through the installing and will not go any further. And if i try to start my computer normally after i shut it off out of despiration, the screen stays blank... so I have to restart it in the "most recent startup configuration that worked" or something........
I'm pooped out...


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 Post subject:
PostPosted: Mon Oct 30, 2006 4:54 am 
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Try downloading the manual patch from SRO

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 Post subject:
PostPosted: Sat Nov 04, 2006 4:03 pm 
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the black screen problem is because the update that changes
the screen resolution for the game, is not compatible with some
screens, and as such will not display any image when SRO is loaded.

:D

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 Post subject:
PostPosted: Fri Feb 23, 2007 4:56 am 
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System Information
------------------
Time of this report: 2/23/2007, 06:39:40
Machine name: TOLBA
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: Arabic)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 256MB RAM
Page File: 250MB used, 368MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: The file directx.cpl is a debug version, which will run slower than the retail version.
Display Tab 1: No problems found. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: All-in-Wonder RADEON 7500
Manufacturer: ATI Technologies Inc.
Chip type: RV200 AGP (QW)
DAC type: Internal DAC (350Mhz)
Device Key: Enum\PCI\VEN_1002&DEV_5157&SUBSYS_0F2A1002&REV_00
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.13.3286.0000 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2001 00:48:24, 231424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/27/2001 00:47:14, 349184 bytes
Device Identifier: {D7B71EE2-1217-11CF-B273-FC23A2C2CB35}
Vendor ID: 0x1002
Device ID: 0x5157
SubSys ID: 0x0F2A1002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2445&SUBSYS_80B01043&REV_05
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3533 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/5/2002 16:39:56, 534976 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: The tests were cancelled before completing.

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3533 (English)
Driver Attributes: Final Retail
Date and Size: 12/5/2002 16:39:56, 534976 bytes
Cap Flags: 0x41
Format Flags: 0xCCC

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SoundMAX Wavetable Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2442
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 9/1/2004 02:00:00, 57600 bytes
| Driver: usbd.sys, 9/1/2004 02:00:00, 4736 bytes

----------------
Gameport Devices
----------------
+ Intel(R) 82801BA LPC Interface Controller - 2440
| Location: PCI bus 0, device 31, function 0
| Matching Device ID: pci\ven_8086&dev_2440
| Service: isapnp
| Driver: isapnp.sys, 9/1/2004 02:00:00, 35840 bytes
|
+-+ Standard Game Port
| | Matching Device ID: *pnpb02f
| | Service: gameenum
| | Driver: gameenum.sys, 8/4/2004 01:08:22, 10624 bytes

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 9/1/2004 02:00:00, 52736 bytes
| Driver: kbdclass.sys, 9/1/2004 02:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: kbdclass.sys, 9/1/2004 02:00:00, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 9/1/2004 02:00:00, 52736 bytes
| Driver: mouclass.sys, 9/1/2004 02:00:00, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: mouclass.sys, 9/1/2004 02:00:00, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 IPX Service Provider: IPX Adapter 1 - (00000000,000C6E42E746)
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 2.9 GB
Total Space: 8.0 GB
File System: NTFS
Model: WDC WD400EB-11CPF0

Drive: D:
Free Space: 0.4 GB
Total Space: 10.0 GB
File System: NTFS
Model: WDC WD400EB-11CPF0

Drive: E:
Free Space: 2.5 GB
Total Space: 10.0 GB
File System: NTFS
Model: WDC WD400EB-11CPF0

Drive: F:
Free Space: 1.8 GB
Total Space: 10.2 GB
File System: NTFS
Model: WDC WD400EB-11CPF0

Drive: G:
Model: SAMSUNG CD-R/RW SW-252B
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (Arabic), 9/1/2004 02:00:00, 49536 bytes


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