Question about Charging silk back

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

So the scenario is this. I currently play in the Pluto server, really enjoyed it and decided to buy silk. After me and my friends spent between $30 - $50 (during a short period of about 2 weeks) my friends decided to join the new server coming out (Hera). We each bought our premiums and such and my question is this. I know that you get banned for requesting a cash back, but if you had already used a portion of your premium/ability pet etc, can you still request a cash back and receive all of what you paid back?

Thanks for any confirmation about this topic,

BanKai

XMoshe · **Posted:** Tue Jan 29, 2008 6:19 pm

Yeah you can, they used the same way with CCF

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

So I would get banned I know that, but i could get all my money back right?

Thanks,

Bankai

XMoshe · **Posted:** Tue Jan 29, 2008 10:13 pm

You will get all your money back or atleast from the past 6 months or w/ ever the limit for chargeback is

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Does that mean your past items like your premium money you'll get back?

Barotix · **Joined:** Jul 2007 **Posts:** 9250 **Location:** Sand

BankaiPwn wrote:

Does that mean your past items like your premium money you'll get back?

You won't get your items back, just the money spent to buy it.

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Sorry for not phrasing my questions better. I meant that if my premium had already finished (which mine hasn't) would it still be possible to get the money back for that? Thanks for the help

Bankai

Sylhana · **Joined:** Mar 2007 **Posts:** 3467 **Location:**

BankaiPwn wrote:

Sorry for not phrasing my questions better. I meant that if my premium had already finished (which mine hasn't) would it still be possible to get the money back for that? Thanks for the help

Bankai

Basically you made a purchase for silk on that account. If you did a chargeback, your paypal or cc provider wont see what you spent the silk on (in game items) and as far as they are concerned, you made a purchase (of silk) to Joymax. A successful chargeback would render your account(s) banned, so it wont matter how you spent that silk, you would get a refund on the amount you spent for the total silk purchased according to your complaint.

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Sylhana wrote:

Basically you made a purchase for silk on that account. If you did a chargeback, your paypal or cc provider wont see what you spent the silk on (in game items) and as far as they are concerned, you made a purchase (of silk) to Joymax. A successful chargeback would render your account(s) banned, so it wont matter how you spent that silk, you would get a refund on the amount you spent for the total silk purchased according to your complaint.

Thank you very much, that cleared up a lot

One more quick question, if I did a successful chargeback, would Joymax also ban my paypal from purchasing silk again even if I used a different Silkroad account? I had a disccussion with my friend and I see his viewpoint on why they wouldn't (as you might just do another cashback etc), so I'm not sure.

Edit: Also, how do you request chargeback? is there a button or do you have to send an e-mail or what?

Thanks,

Bankai

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Could anyone help answer these questions?

If I did a successful chargeback, would Joymax also ban my paypal from purchasing silk again even if I used a different Silkroad account? And how do you request a chargeback? is there a button or do you have to send an e-mail or what?

Sorry for double posting but the sooner I finally get this cleared the sooner I can keep playing SRO =]

Edit 2: Nevermind I saw on the silkroadonline.net forums that you could chargeback but I can't find out how =[. Does anyone know?

Thanks,

Bankai

Dashboard · **Joined:** Dec 2007 **Posts:** 106 **Location:**

I have the same question. Do you have to do it through your cc company or can you do it through paypal?

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Anyone have any idea?

This would help a lot, I've done a search on chargebacking but it's rare to find one that actually tells you how.

Thanks,

Bankai

XMoshe · **Posted:** Wed Feb 06, 2008 1:15 pm

You have to mail or write the company you purchased your silk with explaining you made a mistake or anything and ask for a chargeback. I think it goes like this

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Hm.... any ideas on how long a chargeback would take from JM?

Thanks

Barotix · **Joined:** Jul 2007 **Posts:** 9250 **Location:** Sand

BankaiPwn wrote:

Hm.... any ideas on how long a chargeback would take from JM?

Thanks

Joymax takes charge back serious, prepare for a prompt ban from isro and refund on silk

BankaiPwn · **Joined:** Jan 2008 **Posts:** 115 **Location:** Alberta

Barotix wrote:

BankaiPwn wrote:

Hm.... any ideas on how long a chargeback would take from JM?

Thanks

Joymax takes charge back serious, prepare for a prompt ban from isro and refund on silk

Ok, thank you =]
I read that there was someway to do it over paypal, but I'm still not sure. Is the only option that I have going through my parents credit card company now?

Thanks for the information,

Bankai

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