Silkroad Online Forums

And what did they say???

sorry i was pissed and got off the computer. ... Well after b!tching for 1 and half hours they tried to use different DNS but nothing worked. I was telling them why the hell others works and ours don't. What so damn special about your ISP server then others? They keep saying its the Gaymax issue and i was like stop feeding me BS b.c everyother ISP doing fine except TW and adelphia. I also said they need to called Gaymax and resolve the issue soor or they will be loosing lots of customers. (I know its GAymax's issue too my i had to let it out on someone right?) Then they said ok we will try to contact them and will call me back. But nothing yet no call nothing. Also I tried the 4.2.2.1 n 4.2.2.2 and there is another one ... nothing. Adelphia blocking them all the way. Sorry guys nothing yet.

ALSO IF ANYONE CALLS ADELPHIA GO TO HIGHER LVL TECH NOT THE ONCE PICKS UP THE CALL. ASK THEM TO TRANSFER YOU TO HIGHER LVL TECH. THEY HAVE MORE IDEA AT WHAT THEY DO THEN THE ONCE PICKS UP. THE PEOPLE WHO PICKS UP THE CALL HAVE VERY LITTLE IDEA OF WHAT TO DO. (sorry about the caps but its to get your attention)
Thank you.

Hey, let me just say to all of you who've pulled your hair out trying to beat an answer/solution out of Adelphia and Joymax... THANK YOU for your effort even if nothing has been accomplished. I've e-mailed both numerous times with what I felt was helpful/useful messages trying to further a resolution but I must say I've about given up. I'm not going to use a proxy, I just don't trust them and there are enough other games out there to play, this is just very disappointing, especially when I worked so hard to get my friends on TW interested and playing and now they can but I can't. I am skeptical that when the full change over to TW happens it will resolve anything but perhaps... that however is months away I believe. I will check back periodically but just wanted to thank ya all for the effort. Have fun gaming!

Wow, so now we've had no silkroad for about a week and a half or so, and all that Joymax has done is ask for IP information after the limitless e-mails we send them? Will they ever get off their asses from their Korean SRO and help us? Don't they have a dedicated staff for the International version? One of the reason's I picked this game is because of the amazing amount of commitment they had for a free game. Any other game I've played, you call in so many similiar complaints and they jump on it right away till it's solved. These people look at it as not a problem, but a minor bug that could be dealt with later on when it's more important. Why can't they just fix a few bits of their DNS, resubmit it to the ISP's (they could do this easily in 1-2 days) and let us all be happy with their wonderful game?

simply because they think its our isps fualt not theirs.. they cannot figure out why yet and these bug rpts aint helping i dont think... so sro good bye...................

well i am almost giving up too but today i am seding them the e-mail that will make me feel sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo much lighter inside. YES I am going to use the full dictionary of curse. I don't care and i am doing a mass e-mail too from my work so i don't care they block my work ip or not. so good luck to all and we hope to get on soon and play.

They just need to fix there dns or whatever it is and put it back like it was before that anybody can play again

I thought the 4 hrs inspection was for that but i guess i was wrong. They just fixed some BS in the game and left the dns issue. THOSE ASSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS!

people i know its benn long but don't stop posting bug reports.

Go to Start > Run > type cmd > press ok

Now type ipconfig /all when this is done type this tracert 121.128.133.11 then paste all the info in the bug report. Do this 5 times a day.

ADELPHIA GOT THE BS CS! NO HELP AND THEY WOUNT LET THE DNS COME IN WITH FEW ERRORS LIKE OTHER ISP DID. F!@#$%^@#$%^#$%^#$%^&#$%^&#$%^&* AHHHHHHHHHHH!



chat id : 1033600
Problem : Connection Issues
advanced_tool_log > analyst Shaun W has entered room
Shaun W > Thank you for contacting your Online Internet Support. Please describe how I may assist you while I look into your account information and contact history.
advanced_tool_log > The user has connected to the Nexus server
c5downlow > can you please transfer me to higher lvl TECH my reff number is 18877244
Shaun W > Please wait, while the problem is escalated to another analyst
advanced_tool_log > analyst Todd has entered room
Todd > Hello and welcome to Tier 2 support. I am now looking over the notes from the previous technician. I'll be with you shortly to continue troubleshooting and do appreciate your patience.
c5downlow > hi Todd
Todd > I understand you are having trouble accessing http://www.silkroadonline.net. Is this correct?
c5downlow > yes and their game server
Todd > I'd be happy to help you with this.
c5downlow > please do i been waiting to get helped for last 3 weeks
Todd > Regretfully, this web site is experiencing problems with its DNS servers. This is why you are having difficulty accessing the site. This is a problem that needs to be addressed by the web site's administrator. For more information about this issue, please consult this online report: http://www.dnsreport.com/tools/dnsrepor ... online.net
Todd > I do apologize for any inconvenience.
c5downlow > ok i get that
c5downlow > why just Adelphia having issue conecting
c5downlow > everyone doing just fine
c5downlow > if thats the issue why other ISP can connet with no issue
Todd > I am not entirely sure how other providers could be working when one of the name servers for this web site is not functioning properly. If the web site's administrator corrects this problem and you continue to experience this issue, please feel free to contact us again for further troubleshooting.
Todd > The reference number for this chat is:
Todd > CIR18877244.
Todd > Was there anything else I could assist you with today?
c5downlow > so ur telling me its their fault?
Todd > Yes, I am.
c5downlow > well thats not right, sounds to me that adelphia doing something wrong b.c everyone is fine
c5downlow > if the world can connect n adelphia can't how can u tell me its them not ur service
Todd > I understand your concerns, but please consult the report that I sent you. The reason you are not able to resolve this particular web site via DNS is the DNS servers for this web site are not working properly. I do again apologize for any inconvenience, and wish to the best of luck in resolving this issue.
c5downlow > wow
c5downlow > nicely done with finger pointing
c5downlow > have a nice day
c5downlow > i guess i rater get a better isp
c5downlow > good day
Todd > I'm sorry you feel this is finger pointing. Again, I would encourage you to consult that report.
Todd > Thank you for chatting with your internet provider's online support. You can obtain a transcript of the session by clicking on End Session, then View Transcript. Please be sure to participate in our chat survey after ending the session as well. We appreciate your feedback. Have a good day.
Todd > Analyst has closed chat and left the room

lol they feeding back the info that you gave them in other chats

good then they saw i cursed one of them out for beinf stupid. lol if they don't fix the issue.. i am gona change my isp n go to bell south ... back to dsl where i never had issues or downtime. ..... cable.

Yeah this is Bu*lSh*t! I think I will go get DSL tomorrow!!

You guys are lucky. Adelphia is the only high speed available to me.

me too, I have a choice of 1 cable co. (Adelphia) and no access to DSL. I'm using dial-up. yea, i'm desperate

My only hope is when my adelphia merges into Comcast. Which is refunding me 100% of my bill till whenever the problem is fixed. This makes me believe they are actually working on the problem.

WELL I TALKED TO THEM AGAIN AND LOOK WHAT ADELPHIA SAID ....


advanced_tool_log > analyst Adrian F has entered room
advanced_tool_log > The user has connected to the Nexus server
Adrian F > Thank you for contacting your Online Internet Support. Please describe how I may assist you while I look into your account information and contact history.
c5downlow > I am trying to access www,silkroadonline.net but i can't ... i checked and saw that many adelphia cust having the same issue and other isp can visit the site .. is there anyway you cna help me about that?
c5downlow > btw i used to go on the site till my internet connection went down one night and thats about 3 n half weeks ago
Adrian F > One moment please while I look at that for you.
c5downlow > ok
Adrian F > The problem is a non-Time Warner/Comcast issue, but someone is actively looking into the situation.
Adrian F > We are aware of this issue and are working to resolve this as soon as possible for our customers. There has been no ETA posted for resolution yet. We apologize for any inconvenience this may cause and thank you for your patience in this matter.
c5downlow > well for how long and do you have any stats on the progress?
Adrian F > There has been no ETA posted for resolution yet.
c5downlow > so it can take more then months b.c its almost a month now
Adrian F > You can contact us back every day until it is resolved to have your problem logged if you like.
c5downlow > is there any other dns i can use for adelphia?
Adrian F > It is not a DNS issue.
Adrian F > Our servers are resolving the site.
Adrian F > It's a problem in the backbone on their end.
Adrian F > With a router misdirecting traffic.
c5downlow > ok
c5downlow > i will check back later then
c5downlow > thank you for ur information

I just find it interesting how everyone complains about Adelphia, saying it's Adelphia's fault that they can't play SRO. If Adelphia isn't accepting corrupt DNS packets, they have good reason for it. If you're having a problem using a service, you should contact the owners of said service. Can't play SRO? Contact Joymax. I highly doubt Adelphia would contact Joymax to get them to improve their service anymore than Adelphia would contact Google or Microsoft to get them to change something. Now if Joymax was sending packets to Adelphia that degraded Adelphia service as a whole, then they may do something.

My home telephone often gets static on the line because of the lines in my house. When people call me and get a lot of static on the line and can't hear me, or get disconnected, they don't call my phone company to complain. They would tell me to fix my lines.

Well why other isp accepting their dns packets. Anyways w/e ..... adelphia n GAYMAX. I moved on and got a new game.

Other ISPs are likely accepting DNS packets from Joymax because 1.) the ISP doesn't consider the packet corrupt, or 2.) they don't care that it's corrupt. The fact that Adelphia is blocking "corrupt" (in Adelphia's view) DNS packets doesn't mean Adelphia's service is in any way broken.

Please read the thread then post on it. Thank you. If you would have read the thread you would see that it is not a DNS problem. I resolved that by using public DNS and still not being able to connect.

Sorry, I just thought I remembered reading a chat transcript between someone here and an Adelphia employee where they stated corrupt DNS packets were being sent and that it was an issue with the remote end and not with Adelphia, or something like that.

That was what they stated the problem was originally, but later changed their minds.

Im glad that more people appear who agree that corrupt packet broadcasting may not be acceptable for some providers, and that is actually their POLICY not their PROBLEM. Corrupt packets are formed on JM side, so the problem is for them to solve. So in my humble opinion problems should be identified and solved that they would comply to policies, but not policies altered to provide erroneus service.

man they don't care about us ... nor adelphia or gaymax.... i talk to adelphia tech everyday and they are like we are sorry its not our issue but due to soo many tech calls we are looking at the issue. <--- that taking a look been going on for 1 months now. ..... faces not doing shit ... i am ..... pisses... ahhhhh ..... ..... ..... ..... .... sorry but i am sick of using ..... proxy ..

You know I've been reading you whining and bitching like a little rag for a few days and bragging about how you are a big man by acting like an asshole whining to your ISP all the time...Adelphia is not blocking shit.

Have you taken the time to figure any shit out?

Example:




..as in hop eight is the last Adelphia/TWC server and the service moves off there pretty good.

Even the level 3 (gateway) seems to be sending the signal pretty good on hops 9, 10 and 11...

hmmmmmm WHat's this on hop 12??? 256 ms 256 ms 256 ms hkg-sa1.HKG.HK.net.DTAG.DE [62.154.5.237] ..Well this seems to be the start of a problem!!!!
I wonder who owns this...I guess if we follow c5downlow's limitless powers of deduction it must be Adelphia/TWC... let's just Whois this just to be sure..



Amsterdam!? Theres a problem server is in Amsterdam!? C-dog..you better call up Adelphia/TWC and tell them to fly some of their engineers to Amsterdam...maybe they'll do it faster if you offer to foot the bill.
You can call ahead for them and tell the dutch folks who own RIPE that Adelphia/TWC plans to come in to see what the problem is...
( I hope you can pick up the sarcasm here because I'm pouring it pretty deep for you)

Ok..once the Amsterdam issue is resolved let's see there the data actually stops: 18 288 ms 297 ms 297 ms 202.108.47.50
WhoIS this you may ask?



Queensland!?!?!?!?... Do you honestly think that Adelphia/TWC bear the responsibility of flying around the world fixing all the servers that you try to tap into????

I will tell you where your ISP's responsibility stops... 8 23 ms 23 ms 24 ms ae-1-0.p0.nyc90.twc-core.net [66.109.1.26]...anything bearing data like this is where your ISP will go to fix problems.


No it's not a DNS issue..because you can't surf there by IP.

C-diddle... I bet if you did make good on your threat to go to DSL...Adelphia would cry their hearts out at the loss of how great a customer you were, and how much useful information you brought them.

Now why don't you take that great little rabble-rousing, sleuthing mind of yours and call the people who can fix the problem for us...

Asia Pacific Network Information Centre:
OrgTechPhone: +61 7 3858 3100

&

RIPE Network Coordination Centre:
Office Location:
RIPE NCC
Singel 258
1016 AB Amsterdam
The Netherlands

Phone: +31 20 535 4444
Fax: +31 20 535 4445

Drag yourself away from the circle jerk session you are in, and call these numbers if your voice absolutely must be heard. I'm sure they will appreciate hearing from you.

I believe this may be the best post ever.

The sarcasm just oozes off the screen. It's thick like butter and tastes like pure victory.
And the best part is your right. Your information is right on.

I'm not being sarcastic. This is the best post ever.


Sigh...I need a cigarette.

Well, I think what he said may actually hold some water if he actually traced the right url! You traced silkroadonline.com, not silkroadonline.net[/b]

oops

it was still sweet...

same concept . stil gets the point across.. and hey still freaking AWESOME!!!